Kindred · animal care
Kindred privacy policy.
How we handle information in your animal-care companion.
Last updated: 4 November 2026
Who operates Kindred
Kindred is an animal-care app operated by Pixel Crow Studios (Pty) Ltd, South Africa. Contact info@pixelcrowstudios.net about privacy, access, correction or deletion. This policy covers the Kindred mobile app; the studio website has its own privacy and cookie policies.
Account and profile information
Signing in with Apple on iOS or Google on Android supplies an account identifier and the name, email address and other basic profile information the provider makes available. Apple may supply a private relay address. You can add an owner name, profile picture and optional contact details, location and biography. You choose the information to provide.
Animal records, photos and studio designs
We store the animal profiles, pictures, notes, birthdays, reminders and enclosure designs you save. Supabase provides authentication, database and private photo storage. Device alerts are scheduled locally, and permission is requested when you turn them on. Photo selection uses the device photo picker; Kindred does not require access to your entire photo library, microphone or precise location.
AI questions and photos
When you send a question, Kindred sends the selected animal details, question, recent messages and any attached animal photo through its server to OpenAI to generate a response. Questions and responses are saved privately with your Kindred account so you can revisit and continue conversations. Continuing a chat sends up to the last 10 messages for context. Previously attached AI photos are not retained in chat history or sent again; a photo must be attached again for a new image request. Owner contact fields are not included in AI requests. The app requests that generated responses are not stored as Responses API objects. OpenAI may retain data for security and abuse monitoring under its service policies. Do not include unnecessary personal or sensitive information in questions or photos. AI guidance can be wrong and does not replace veterinary care.
Usage, reports and service records
To apply plan limits, we record the account ID, agent, request ID, date and success status of AI requests; this usage ledger does not contain the question, answer or image. If you report an AI answer, the reported question, answer, agent, reason and account ID are saved privately for safety review. Service providers may also process technical connection, device, transaction and diagnostic information to operate and secure their services.
Subscriptions and payments
Apple or Google processes store payments. RevenueCat processes the app account identifier, store transactions, subscription status and purchase-related device information to validate purchases and maintain access. RevenueCat may infer a country from a network IP address for subscription reporting; this does not use device GPS or precise location. Kindred does not receive full payment-card details. Your plan is associated with the Kindred account used for the purchase.
How information is used and shared
We use data to operate accounts, sync care records, provide requested AI responses, deliver reminders, verify subscriptions, review safety reports, provide support and protect the service. We do not sell personal information or use it for advertising in the app. Supabase, OpenAI, RevenueCat, Apple and Google process relevant information as described above. These providers can process data outside South Africa; their own privacy and service policies also apply.
Security and retention
Connections use HTTPS. Cloud account records and photos are restricted to the signed-in account, with authorised service access for operation and support. We keep saved account records while you use the account and until deletion is requested. Operational logs and backups may persist for their providers’ retention periods; store transaction records may be retained for payment, fraud-prevention or legal requirements. We do not promise that a device, network or service is entirely free from security risks.
Your choices and deletion
Edit profile and animal information in the app. Use Profile → Delete my account to remove the Kindred account, saved records, conversation history, photos, studio designs, reports and AI usage records. If you cannot access the app, follow the account-deletion page or email info@pixelcrowstudios.net. We may verify account ownership. Deleting the account does not cancel a store subscription; cancel renewal in Apple or Google subscription settings separately.
Children and changes
Kindred is intended for adult animal owners and carers and is not directed to children. We will update this policy when data practices change and show the revised date here. Contact us if you believe a child has provided personal data or if you have a privacy concern.